Returns & Exchange Policy

At Anar Daanay, customer satisfaction is important to us. We strive to ensure that every product meets our quality standards and matches its description.

Return Policy

We offer a 15-day return period from the date your order is delivered.

To be eligible for a return:

The return request must be submitted within 15 days of delivery.
The item must be returned in the same condition in which it was received.
The item must not be damaged, altered, or excessively used after delivery.
Proof of purchase or order confirmation may be required.

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your return request.

Exchange Policy

We offer a 15-day exchange period from the date your order is delivered.

To be eligible for an exchange:

The exchange request must be submitted within 15 days of delivery.
The item must be returned in the same condition in which it was received.
The item must not be damaged, altered, or excessively used after delivery.
Exchanges are subject to product availability.

If the requested replacement item is unavailable, alternative options may be offered.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges may not be accepted in the following cases:

Requests made after the 15-day period.
Items that have been damaged after delivery due to misuse or improper handling.
Items returned in a condition different from that in which they were delivered.
Items purchased during special clearance or final sale promotions, unless otherwise stated.

Pre-Loved Products

As Anar Daanay specializes in pre-loved products, minor signs of previous use may be present. Product descriptions, images, and condition details are provided as accurately as possible to help customers make informed purchasing decisions.